Frequently Asked Questions
Everything you need to know about your Dear Heart experience.
What is the standard shipping timeframe?
We typically process orders within 1-2 business days. Domestic shipping usually takes 3-5 business days, while international orders may take 7-14 business days depending on your location.
How do I initiate a return or exchange?
We offer a 30-day return policy for all unworn items with original tags. To start a return, please visit our online portal and enter your order number and zip code.
Are your garments true to size?
Most of our collections follow standard international sizing. However, since fits vary between styles, we recommend checking the specific size guide located on each product page.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.
How should I care for my Dear Heart pieces?
To maintain the longevity of your clothing, we recommend washing in cold water on a gentle cycle and laying flat to dry. Specific care instructions are printed on the internal label of every garment.
Can I modify or cancel my order after it has been placed?
Because we aim to ship orders as quickly as possible, we can only guarantee changes or cancellations within 60 minutes of order placement. Please contact our support team immediately for assistance.